Live 10, help please


#1

Hi all,

1st of all, English is not my mother tongue so i’ll try to be as understandable as i can, so, sorry if my writing is doing your head’in :smiley:
But i definitely need help on this one guys, so thanks for taking some time to read me, i appreciate.
Ok, so …

I’ve been using Live for years & i’ve never had some issues like i do have today.
Live crashes all the time no matter what i do.
It sometimes crashes in use, in a middle of a session, but mostly when i save a project or quit a session.
I’ve tried every possible solution.

1 : I’ve reinstalled my O.S (mac high sierra 10.13.6) & Live as well (10.1.1)
2 : i’ve reset live + i’ve deleted every Live preference file.
3 : All my plugin are up to date.
4 : I only use VST (both VST 2 & 3) versions of my plugins.
5 : My WAVE waveshell is up to date as well & i don’t use the few incompatible waves plugins neither.
6 : My audio drivers (RME) are up to date.
7 : My thunderbolt chassis firmware is updated as well. (akitio thunder quad3)
8 : My universal audio UAD2 Satellite is up to date also & i don’t use the LiveTrack function of these plugins.
9 : I set my buffer size to 512 samples, which is pretty decent i guess …
10 : I have saved the lightest session possible as my template to avoid a huge load on start.
11 : My Cache & Temporary folders are set to an external SSD Drive, different from Library folder, which is set to an other external SSD. (both drives in an external thunderbolt chassis with a dedicated Thunderbolt port on my iMac)
12 : my external SSD’s have no RAID settings, just regular external drives. (read & write 550Mo speed)

So, for me, everything is set properly.

So, the only possible issue might come from :

1 : I have dozen of heavy loaded ALS files in my “User Library”. Either as Drum or & Instruments folder.
2 : My “Places” folders contains folders which share the same path as my Libraries. So maybe it is a redundant path that Live can’t access quickly enough & then freezes or & quit unexpectedly ? Even though i use 2 external Samsung eve 850 1Tb SSD drives ?

Or, an other reason, is maybe because i have not updated my mac os to a more recent one like Mojave for instance.
My plugins are all updated (september 2019) but work on an O.S too old maybe ?
I haven’t updated my mac O.S because protools 2018.12 runs only on High Sierra but not on Mojave, only compatible with Protools 2019 & i have enough with the upgrade price policy of Avid which is just a true rip-off.
So, isn’t Live 10.1 compatible with High Sierra ? Or is it from my lastly updated plugins which are not compatible with my mac o.s ?

So guys, any help is much appreciated. Today i feel so frustrated because Live is the DAW i use the most.
Thanks for your time.
Cheers,
Andre.


#2

I don’t use Macs or Live, so I can’t really help you with specifics. But in general, when tackling things like that, you need to somehow eliminate possible causes to zero in on the problem. Or to start with the simplest set up and then start adding things one by one. So I would do that. Remove your VST and Library paths, so that you are only starting with stock Live and see what happens. If it works fine, then the issue is either with one of the plugins or your User Library/Places drives. Then start adding things one by one. And If you are still seeing the same issue when starting from a clean slate, then at least you’ve eliminated a couple possible causes and can focus somewhere else.


#3

yeah, you’re right, starting with a fresh blank data base might help. The problem is that i have a freaking amount of vst’s so, imagine the time it will take to find the 1 that fucks my system … it’s true that with the stock plugins, live works like a charm, but i only use paid plugins, all updated … well, i guess you are right, i’ll have to start from scratch. But these days it’s nearly impossible to keep a system clean with those monthly updates.


#4

Hi Andre,

I experienced similar issues a couple of weeks ago. I sent the crash log to customer service and they said it was because of some plug-ins I use. I got in touch with the developers of said plug-in and they told me to reboot and turn off my computer more often.

I don’t know if this is what is causing your stress too but definitely get in touch with Ableton support, they are good.


#5

i do it every day, i live in the mountain, lots of storms, no choice than turning it off every day almost.
i’ve contacted Live many times, they are very helpful indeed but this time … no answer.
i’ll keep searching … thanks anyway.
cheers.


#6

In my experience Live usually detects VST errors on boot, which is why Live (for me) takes like 5 years to boot up. My guess is that it’s something else, but again it’s not always easy to find what it is.


#7

Hi Fred, actually, on my side, Live boot up in like, 3 scds, my template has nothing in, 1 audio, 1 midi track, no 3rd party plugin in on boot, all my plugins are up to date, no cracked ones, no 32 bit, i don’t know, that just does my headin these days, i have tried everything. Do you think it might come from my mac o.s high sierra, old dated now for live 10.1 ? Anyway, thanks for sharing your experience to help me out, i appreciate.