Ableton error log?
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Old 27-03-2017, 02:49 AM   #1
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Ableton error log?

I just did a fresh install of Windows 7, and a fresh install of Ableton, and I am having trouble launching it. It just silently fails without an error message.

Is there a log file somewhere that Ableton Live writes to that I could use for diagnosis purposes?

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Old 27-03-2017, 04:52 AM   #2
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Re: Ableton error log?

\Users\[username]\AppData\Roaming\Ableton\Live Reports\

Also, [Only registered and activated users can see links. Click here to register]
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Old 27-03-2017, 09:46 PM   #3
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Re: Ableton error log?

Thanks for the response. That directory is empty. It is not even spooling up far enough to log to there. This is getting frustrating.

I went through Ableton's support article already, and nothing there panned out for me.

Whenever I have software issues, I can usually google my way out of it, but this issue has not yieled any results, and I have not been able to find anoyone who even has seen this same issue before.

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Old 27-03-2017, 09:55 PM   #4
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Re: Ableton error log?

So how far does it get? Do you actually see the Ableton logo/start screen at all before it quits? No Windows error messages? You might check in Event Viewer (Start > Programs > Administrative Tools > Event Viewer), both system log and applications and see if there's any reference to ableton.exe or similar.

Have you tried uninstalling and reinstalling Ableton? Did you install any 3rd party plugins that might be causing it to choke? If you haven't yet, you might try holding down Alt during startup to disable plugins and see if it makes any different. That'll tell you whether it's plugin related at least. Also might try [Only registered and activated users can see links. Click here to register]
.

It honestly sounds like something got corrupted along the way and I'm wondering if a reinstall wouldn't fix it up. If not it at least rules that out and points to something other than the program itself.
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Old 27-03-2017, 10:05 PM   #5
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Re: Ableton error log?

Thanks again for the response.

It is not even getting to the splash screen. I have deleted all vst plugins from any default location.

I have also reinstalled. I will try using the time trial install media to see if that makes a difference.

I am thinking that I might have to try an OS reinstall.

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Old 27-03-2017, 11:02 PM   #6
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Re: Ableton error log?

Wow, yeah. That's really strange. But you're on the right track. Troubleshooting is really just eliminating the various options until it resolves itself. Once the easy/obvious stuff is out of the way it gets really interesting/frustrating. I'd check the Event Viewer logs and see if anything shows up, and certainly the trial media as well. If all else fails reinstalling the OS will hopefully do the trick.
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Old 28-03-2017, 12:38 AM   #7
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Re: Ableton error log?

Call me crazy but did you think about filling out a support ticket?

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Old 28-03-2017, 02:50 AM   #8
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Re: Ableton error log?

Quote:
Originally Posted by RFJ View Post
Call me crazy but did you think about filling out a support ticket?
They've pretty much been able to solve any issue I haven't been able to solve on my own.

I can't think of a reason not to contact them
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Old 28-03-2017, 07:56 AM   #9
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Re: Ableton error log?

I did submit a support ticket. But I have solved the issue regardless.

I was impatient, and I didn't relaize when doing a fresh install of Windows 7, that windows doesn't download updates and install them, but rather downloads and reboots and downloads and reboots ina cycle for like 12 hours.

Long story short, windows needed to update completely.

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Old 28-03-2017, 12:18 PM   #10
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Re: Ableton error log?

Quote:
Originally Posted by Ap0C552 View Post
I didn't relaize when doing a fresh install of Windows 7, that windows SEVEN doesn't download updates and install them, but rather downloads and reboots and downloads and reboots ina cycle for like 12 hours.

Long story short, windows SEVEN needed to update completely.
FTFY


This is a good reminder for the rest of us to not go back to Windows 7. Good luck on your mission, though.

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